Last updated: 8 September 2026
This policy applies to bcallvn.us and the services provided by Bcallvn.
Questions: legal@bcallvn.us
This policy sets out how we deliver what you buy, when you can expect it, and what happens when something slips.
1. What we deliver
Bcallvn provides professional and digital services: software development and design, digital marketing programmes, data and analytics work, and travel, visa, property and ecommerce services. We do not ship physical goods. Deliverables are provided electronically or as a coordinated service.
2. When delivery starts
On the later of: a signed SOW or written acceptance of a proposal, and receipt of the initial payment where one is due. We confirm the start date and schedule in writing.
3. Delivery timelines
| Engagement | Typical timeline |
|---|---|
| Discovery phase | 1–3 weeks from start |
| Fixed-scope project | Milestone schedule agreed in the SOW; increments released fortnightly |
| Monthly retainer | Continuous, with an agreed monthly capacity and reporting date |
| Dedicated team | Continuous from the agreed allocation date |
| Travel booking | Costed options within 2 business days; confirmations within 2 business days of approval |
| Visa assistance | Assessment within 2 business days; submission-ready pack per the destination's stated processing window |
| Real estate services | Shortlist within 5 business days of an agreed brief |
Timelines assume you provide requirements, approvals and materials within agreed timeframes. Where a third party controls the timeline — an embassy, an airline, a platform review queue — we give you their published window and tell you when yours runs late.
4. How delivery is made
Software and documents via your repository, cloud storage or a named delivery channel agreed in advance. Access credentials are transferred to accounts in your name. Travel, visa and property services are delivered as confirmations, document packs and coordination, sent to the email address on the order.
5. Acceptance
Deliverables are deemed accepted 10 business days after delivery unless you raise specific issues in writing. We correct anything reported within that window, and defects reported within the 90-day warranty period, at no charge.
6. Handover
Every engagement ends with documentation, a walkthrough and transfer of accounts and credentials. Where you continue with support, that arrangement is agreed separately in writing.
7. Delays
If we are going to miss an agreed date we tell you before it passes, with a revised date and the reason. Where a delay is caused by us and material, you may cancel the affected milestone under the Refund & Cancellation Policy.
8. Support after delivery
90-day warranty on all work. Ongoing support is optional and priced separately. Support hours: Mon–Fri, 8:00 AM – 5:00 PM (ICT). Response targets are set out in the support agreement.
9. Currency and taxes
Invoices are issued in the currency stated in the SOW, typically USD for international clients. Taxes are itemised. Your bank's currency conversion and cross-border fees are yours.
10. Contact
support@bcallvn.us · +84 (2473) 020 222 · Mon–Fri, 8:00 AM – 5:00 PM (ICT)
Our offices
- Vietnam — Head Office: BDA Building, Lo E50, Khu 3Ha, Phu Dien, Bac Tu Liem, Ha Noi · contact@bcallvn.us
- Hong Kong: Unit 1411, 14th Floor, Cosco Tower, 183 Queen's Road Central, Sheung Wan · hk@bcallvn.us
- India: 706, 7th Floor, Paras Trinity, Sector 63, Gurugram, Haryana 122102 · in@bcallvn.us
- United States: 651 N. Broad St., Suite 201, Middletown, Delaware 19709 · us@bcallvn.us