Terms & Conditions

1. Acceptance

By accessing this website or engaging our services you agree to these Terms. If you accept on behalf of an organisation you confirm you have authority to bind it.

2. Definitions

Services: the work we perform. Deliverables: software, designs, documents and materials produced for you. SOW: the Statement of Work, proposal or order form describing an engagement. Client Materials: content, data, credentials and assets you supply.

3. Use of this website

Don't attempt unauthorised access, introduce malicious code, scrape content at scale, reproduce our content commercially without permission, or misrepresent your identity.

4. Engagement and scope

Each engagement is governed by its SOW, which takes precedence over these Terms where they conflict. Estimates given before discovery are indicative. Changes to agreed scope are documented, priced and approved in writing before the work is done.

5. Your responsibilities

Provide requirements, materials, access and feedback within agreed timeframes; nominate a decision-maker; maintain your own backups of Client Materials. Delays on your side move the schedule and may attract standby charges, which we will notify before applying.

6. Fees, payment and taxes

Fees are set out in the SOW. Invoices are payable within 15 days. Taxes are payable in addition where applicable and are itemised. Overdue amounts may attract interest at 1.5% per month. We may suspend work on 7 days' written notice for undisputed overdue invoices.

7. Intellectual property

On payment in full, all rights in the Deliverables transfer to you. We retain our pre-existing tools, libraries and frameworks and grant you a perpetual, worldwide, royalty-free licence to use them within the Deliverables. Third-party and open-source components are identified separately and licensed under their own terms.

8. Confidentiality

Each party protects the other's confidential information for 5 years after the engagement ends. Standard exceptions apply (already public, independently developed, lawfully received, required by law).

9. Data protection

Where we process personal data on your behalf we act as processor and you as controller, processing only on your documented instructions. A data processing agreement is available on request and, where legally required, will be executed before processing begins. See our Privacy Policy.

10. Warranties

We perform Services with reasonable skill and care by suitably qualified people. We correct defects reported within 90 days of the relevant delivery at no charge. This excludes issues caused by your modifications, third-party failures, or defective Client Materials. Except as stated, Services and Deliverables are provided without further warranty.

11. Limitation of liability

Nothing limits liability for death or personal injury caused by negligence, for fraud, or for anything that cannot lawfully be limited. Neither party is liable for indirect or consequential loss, loss of profit, revenue, goodwill or data. Each party's total aggregate liability is capped at the fees paid under the relevant SOW in the 12 months before the claim.

12. Indemnity

You indemnify us against claims that Client Materials infringe third-party rights. We indemnify you against claims that Deliverables, used as intended, infringe third-party intellectual property, subject to clause 11.

13. Term and termination

Either party may terminate an engagement on 30 days' written notice, or immediately for material breach uncured after 15 days, or on insolvency. On termination you pay for work performed and commitments made up to that date, and we deliver work in progress.

14. Non-solicitation

Neither party solicits or employs personnel materially involved in the engagement for 12 months after it ends. General advertising is excluded.

15. Force majeure

Neither party is liable for delay caused by events beyond reasonable control, including natural disaster, war, epidemic, government action and infrastructure failure. The affected party notifies promptly and both mitigate.

16. Publicity

We won't name you, use your logo or publish a case study without your prior written consent.

17. Third-party services

Where an engagement involves third parties — airlines, hotels, embassies, property counterparties, payment providers, cloud vendors — their own terms apply to their services, and we are not liable for their acts, omissions or decisions. Government and statutory fees are payable in addition and are non-refundable.

18. Governing law and jurisdiction

These Terms are governed by the laws of Vietnam. The courts of Hanoi have exclusive jurisdiction, subject to clause 19.

19. Dispute resolution

The parties negotiate in good faith for 30 days first. Failing that, disputes are finally resolved by arbitration under the Rules of the Vietnam International Arbitration Centre (VIAC), seated in Hanoi, in English, before a single arbitrator.

20. General

Entire agreement; severability; no waiver by delay; no assignment without consent (except to a group company or on sale of business); independent contractors, not partners or agents; notices in writing to the addresses in the SOW.

21. Contact

legal@bcallvn.us · BDA Building, Lo E50, Khu 3Ha, Phu Dien, Bac Tu Liem, Ha Noi, Vietnam

---

Our offices

• Vietnam — Head Office: BDA Building, Lo E50, Khu 3Ha, Phu Dien, Bac Tu Liem, Ha Noi · contact@bcallvn.us
• Hong Kong: Unit 1411, 14th Floor, Cosco Tower, 183 Queen's Road Central, Sheung Wan · hk@bcallvn.us
• India: 706, 7th Floor, Paras Trinity, Sector 63, Gurugram, Haryana 122102 · in@bcallvn.us
• United States: 651 N. Broad St., Suite 201, Middletown, Delaware 19709 · us@bcallvn.us